For optimal usage of the GlobalExam platform, we invite all users to:
- Use a computer to access our platform.
- Log on using Google Chrome or Mozilla Firefox as a browser.
Should you have any issues with images, audio or text, we highly recommend you remove the cache from your browser.
Please head over to the following links to see a tutorial on how to remove cache from your browser:
Errors could also be due to a “doubled” account. To verify whether this is the case, please head to your user area and:
- Access the "Universe" page here
- Verify that there is no other organization with which you could be linked to
If the problem persists, we invite you to contact customer support:
- Email: support@global-exam.com
- Telephone: +33 (0)7 71 77 40 45
Our technical team will be responsible for understanding and explaining to you why you are unable to access your user area. They will attempt to resolve the problem as quickly as possible.