--- title: What can I do if I am having trouble studying on the platform? description: "For optimal usage of the GlobalExam platform, we invite all users to: Should you have any issues with images, audio or text, we highly recommend you remove the cache from your browser. Please head ove" --- [Skip to content](https://support.global-exam.com/en/what-can-i-do-if-i-am-having-trouble-studying-on-the-platform#main-content) English Show submenu for translations [💌 Contact GlobalExam Customer Service](https://support.global-exam.com/en/kb-tickets/new?hsLang=en) [![GlobalExam](https://support.global-exam.com/hs-fs/hubfs/Logo_GlobalExam_Natural-marge.png?width=320&height=59&name=Logo_GlobalExam_Natural-marge.png)](https://global-exam.com/fr) - [Default HubSpot Blog](https://pro.global-exam.com/fr/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://pro.global-exam.com/fr/blog) - English Show submenu for translations - [💌 Contact GlobalExam Customer Service](https://support.global-exam.com/en/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [FAQ](https://support.global-exam.com/en?hsLang=en) 2. [Technical problems](https://support.global-exam.com/en/technical-problems?hsLang=en) March 31, 2023 # What can I do if I am having trouble studying on the platform? For optimal usage of the GlobalExam platform, we invite all users to: - Use a **computer** to access our platform. - Log on using **Google Chrome** or **Mozilla Firefox** as a browser. Should you have any issues with images, audio or text, we highly recommend **you remove the cache** from your browser. Please head over to the following links to see a tutorial on how to remove cache from your browser: [Google Chrome](https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en) [Mozilla Firefox](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache) [Opera](https://clear-my-cache.com/en/windows/opera.html) [Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4) [Safari](https://support.apple.com/en-gb/guide/safari/sfri47acf5d6/mac) Errors could also be due to a “doubled” account. To verify whether this is the case, please head to your user area and: - Access the "Universe" page [here](https://auth.global-exam.com/universe) - Verify that there is no other organization with which you could be linked to If the problem persists, we invite you to contact customer support: - Email: [support@global-exam.com](mailto:support@global-exam.com) - Telephone: +33 (0)7 71 77 40 45 Our technical team will be responsible for understanding and explaining to you why you are unable to access your user area. 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