We strongly recommend you access GlobalExam via a computer and that you use Google Chrome or Firefox as your internet browser.
To activate your microphone and allow it access to your browser, here’s a tutorial for a computer running a Windows operating system: https://support.microsoft.com/fr-fr/topic/ activer-les-autorisations-d-application-pour-votre-microphone-dans-windows-10-94991183- f69d-b4cf-4679-c98ca45f577a
To authorize your microphone on Google Chrome, follow this process: https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=fr
To authorize your microphone on Firefox, follow this process: https://support.mozilla.org/fr/kb/gerer-permissions-camera-et-microphone
If you use other media and browsers to connect to GlobalExam, we invite you to look for solutions specific to those.
Since the microphone is a device on your computer, if it’s not detected by the platform, there’s surely an issue with your device (as opposed to the platform).